Privacy Policy

Last Updated: January 2024

UrbanVista Pte Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you contact us or request our services, we may collect personally identifiable information, such as:

• Your name and contact details (email address, mailing address)
• Property preferences and requirements
• Financial information relevant to property transactions
• Communication records between you and our team

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide and maintain our real estate services
• Process your enquiries and service requests
• Send you property listings matching your criteria
• Communicate with you about transactions and appointments
• Improve our website and services
• Comply with legal obligations and regulatory requirements

Information Sharing

We may share your information in the following circumstances:

• With third parties involved in your property transaction (lawyers, banks, government agencies)
• With service providers who assist our business operations
• When required by law or to protect our legal rights
• With your consent or at your direction

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For completed property transactions, we maintain records as required by the Council for Estate Agencies and other regulatory bodies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for data processing
• Request information about how your data has been used or disclosed

To exercise these rights, please contact our Data Protection Officer using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Data Protection Officer
UrbanVista Pte Ltd
138 Robinson Road, #28-01
Oxley Tower
Singapore 068906
Email: [email protected]